Life's Like That...!!!

HE will keep testing you from time to time and you will see lots of UP's and DOWN's......try to never give up, you will definitely succeed in HIS test.....

Isn't time Running Out

Saturday, August 30, 2014

Anything but FLIPKART...!!!


I didn't expect that when I'll resume blogging after 2.5 months of vacations, it will be with a negative post about someone. But I can't help but write it.

I often used to wonder why people still prefer to visit stores rather than shopping online. Like for mobiles people still prefer Univercell, Mobile Store, etc., even though they can buy handsets online. And I guess I got the answer. Unfortunately through a bad experience.

________________________________________________________________________________
In last one year Amazon has brought a sort of revolution in the e-commerce market. The biggest sufferer was none other than Flipkart, who made Indian Population rely on power of online purchasing in India. Obviously Amazon had funds and an already built market by Flipkart, so here they were giving low prices and free deliveries for almost everything.

What should Flipkart have done...??? They knew that they were gonna be screwed, but then they started selling MOTO-{G/X/E}, which was only available on Flipkart. It was a huge success and Flipkart flourished and received a $1 Billion funding in response to Amazon putting $2 Billion for them.

{Everyone knows the above story. So lets go for the second half.}

I guess Flipkart never thought of the after sales services which people would need. No device is perfect, but a dealer needs to give the service if he is selling the product, especially when they are only one responsible in the market for the same. That's for what customers pay. Coming to the point, couple of months back Motorola gave an android update 4.4.4 from 4.4.2 and after that many Moto handsets started facing at least one of the following issue:

1. lose mobile signal
2. display 'No Sim' icons,
3. fall into Aeroplane mode (while not displaying Aeroplane Icon status)
4. Mobile signal can often be recovered by swapping into and out of Aeroplane mode.
5. Pop-up errors about being in Aeroplane mode while attempting to make calls during signal problems.
6. Aeroplane mode observed in about phone status (while no aeroplane mode shown on icons)
7.Popup errors - the process "com.android.phone" has stopped
8. Not specific to individual SIM cards - multiple SIMs (cutdown/original confirmed as impacted)
9. Suggestion that it only occurs with mobile data enabled - to be investigated.

Obviously, out of those many, one of the  handset was mine (That's why I'm here scribbling this). I had couple of them too.

So here comes the fun and the most frustrating part. I reached Motorola Service Center and told them about the issue. As expected they took the handset and returned it back after one week saying the problem has been resolved. But around 3 hours after receiving the handset, all the issues started coming back one by one. This happened a couple of times, but nothing changed. Hence, no result.

Finally I thought of reaching out to Flipkart (relying on whom I bought that set). Initial reaction from them was awesome and it went on for couple of days. I had many frequent calls from their customer care executives. Finally I was told that I'm being forwarded to the back-end team as the problem is something which cannot be directly handled by support team and I must soon expect a call from the so-called "back-end" team which handles those issues. Unfortunately that turned up to be the last conversation including mail/call. I tried getting in contact with them but no response. Do someone treat their customers like that...??? Well, that's how they deal with their customers and then say they are losing them.

Dear FLIPKART...If you are trying to shit and screw around with customers, then beware.
________________________________________________________________________________


Well, recently I made a visit to Univercell and I must say that I was really impressed. Atleast they are offering services for any handset, regardless of any company, considering it has been brought from any of their store across India. I mentioned earlier that customer wants proper service and luckily these store guys have their outlets in every corner of the city unlike motorola who have their center in extreme corners of the city that too with a f***ed-up service. At least in these stores you don't have to run around the city for individual service centers.

I guess for books and all its fine, but for items like handset and or other goods, I'll prefer going to such stores only. However, for books and all too, it will Amazon only it seems... :D

Special thanks to UniverCell. You guys organized your meet on a perfect day and time. I was pissed of with Flipkart and wanted something relieving and you came up like a blessing in disguise.

PS: Frankly speaking... NO MORE of your services...!!! Thanks for enlightening me "My Dear Flipkart"...!!!

PPS: No offenses to my friends working in FLIPKART :P


18 comments:

  1. Even I have had few issues with Flipkart when I had ordered a phone for my bro, they had sent me a faulty charger then. But they eventually made up for it with a Rs.100 coupon. Anyways, lately their services have not been as good as it used to be. I now prefer Snapdeal or Amazon over Flipkart. I guess success has gone to their heads. :D

    ReplyDelete
    Replies
    1. Indeed...They have literally been a pain in the ass lately...!!!

      Delete
  2. I try not to buy electronic items from online stores. I buy books only. As the dealers are selling online, you can't catch them!

    ReplyDelete
  3. This is really sad...
    I also agree that online is safe for books only...
    Of course, you can buy Amazon Kindle! :P

    ReplyDelete
    Replies
    1. Already bought a kindle...!!!

      No more online electronics items i guess from now on... :P

      Delete
  4. But the price in Flipkart is the lowest, often. And one gets to read a lot of reviews about the major phone models as well. I think Univercell should be more aggressive with their pricing strategy to compete with online retailers. A small price difference is fine, but it cannot be a lot.

    Destination Infinity

    ReplyDelete
    Replies
    1. Obviously there has to be a price difference...they have to manage stores and provide services permanently till the customer is in possession of the handset...

      Yeah for reviews...we can refer these sites...but never for buying... ;)

      Delete
  5. i regularly shop online and more often than not, it is Flipcart that offers good deals. as u mentioned, dealing with Moto G post the latest update is starting to be a pain but all things considered Moto-G is still value for money at the end of the day. i dont thing the issue is with Flipcart but Motorola itself. While they churn out decent phones to regain lost market ground, they dont focus on the after sales services which could a result of unstable management/owners. Another thing, is Motorola with Google or Lenova now?

    ReplyDelete
    Replies
    1. My dear lady...that's what my point was..."After Sales Service"

      MOTO series is only being given by Flipkart so both motorola and flipkart are responsible for the services. Look at these offline stores, how sweetly they handle and give services.

      Motorola is with Lenovo currently... :)

      Anyways How you doing...???

      Delete
  6. Flipkart was excellent when they started. Then came greed. Natural!

    ReplyDelete
    Replies
    1. I must say...they are screwed...!!!

      Delete
  7. That is what happens as long as they are getting the money IN, everything is fine BUt when it comes to things going wrong .. most of these internet shopping places dont want to know ..

    I hope your problems gets sorted my friend

    coincidently I am facing same problems with my samsung s4, it lost its display, went for repairs, 3 weeks later I got it back.. and after 1 week it went kaput again.. More repairs.. and it went kaput .. Now its third time and With the company here .. THEIR rule is to try to repair it 3 times before they will change.. so this is the third time lets see what happens :)

    Bikram's

    ReplyDelete
    Replies
    1. Seriously... :(
      .
      Hope you get it replaced...Good Luck... :)

      PS: My problem seems to be almost solved. They have agreed and started the refund process.

      Delete
  8. I actually bought Moto E for someone on flipkart and luckily it turned out to be great

    But Seriously.. I used to love flipkart at one time.. They used to do delivery in 24 hours at my place free of charge.
    Now it takes weeks for the products to come.

    Amazon is also just okay. The only thing better about them is the customer service. They have an excellent support team.

    Right now, the only website I like is Myntra, though it has been taken over by flipkart they have not lost their standards. The product quality is great and then customer support is amazing

    ReplyDelete
    Replies
    1. I completely agree...But one thing is that Amazon just started running its business in India on trail basis and they are overtaking Flipkart...Dunno what will they do if they start doing it in a serious way... :P

      Delete
  9. Why you have posted in Unvercell store contest ...This is one seems to be your experience with Flipkart ...any logic ???

    ReplyDelete
    Replies
    1. Yes it surely is my experience...and by chance the occasions clashed...and univercell only made me realize that offline shopping for such products are better and got one immediately(as I was looking for one)...simple and straight logic...isn't it...??? ;)

      Delete

Related Posts Plugin for WordPress, Blogger...