Life's Like That...!!!

HE will keep testing you from time to time and you will see lots of UP's and DOWN's......try to never give up, you will definitely succeed in HIS test.....

Isn't time Running Out

Saturday, August 30, 2014

Anything but FLIPKART...!!!


I didn't expect that when I'll resume blogging after 2.5 months of vacations, it will be with a negative post about someone. But I can't help but write it.

I often used to wonder why people still prefer to visit stores rather than shopping online. Like for mobiles people still prefer Univercell, Mobile Store, etc., even though they can buy handsets online. And I guess I got the answer. Unfortunately through a bad experience.

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In last one year Amazon has brought a sort of revolution in the e-commerce market. The biggest sufferer was none other than Flipkart, who made Indian Population rely on power of online purchasing in India. Obviously Amazon had funds and an already built market by Flipkart, so here they were giving low prices and free deliveries for almost everything.

What should Flipkart have done...??? They knew that they were gonna be screwed, but then they started selling MOTO-{G/X/E}, which was only available on Flipkart. It was a huge success and Flipkart flourished and received a $1 Billion funding in response to Amazon putting $2 Billion for them.

{Everyone knows the above story. So lets go for the second half.}

I guess Flipkart never thought of the after sales services which people would need. No device is perfect, but a dealer needs to give the service if he is selling the product, especially when they are only one responsible in the market for the same. That's for what customers pay. Coming to the point, couple of months back Motorola gave an android update 4.4.4 from 4.4.2 and after that many Moto handsets started facing at least one of the following issue:

1. lose mobile signal
2. display 'No Sim' icons,
3. fall into Aeroplane mode (while not displaying Aeroplane Icon status)
4. Mobile signal can often be recovered by swapping into and out of Aeroplane mode.
5. Pop-up errors about being in Aeroplane mode while attempting to make calls during signal problems.
6. Aeroplane mode observed in about phone status (while no aeroplane mode shown on icons)
7.Popup errors - the process "com.android.phone" has stopped
8. Not specific to individual SIM cards - multiple SIMs (cutdown/original confirmed as impacted)
9. Suggestion that it only occurs with mobile data enabled - to be investigated.

Obviously, out of those many, one of the  handset was mine (That's why I'm here scribbling this). I had couple of them too.

So here comes the fun and the most frustrating part. I reached Motorola Service Center and told them about the issue. As expected they took the handset and returned it back after one week saying the problem has been resolved. But around 3 hours after receiving the handset, all the issues started coming back one by one. This happened a couple of times, but nothing changed. Hence, no result.

Finally I thought of reaching out to Flipkart (relying on whom I bought that set). Initial reaction from them was awesome and it went on for couple of days. I had many frequent calls from their customer care executives. Finally I was told that I'm being forwarded to the back-end team as the problem is something which cannot be directly handled by support team and I must soon expect a call from the so-called "back-end" team which handles those issues. Unfortunately that turned up to be the last conversation including mail/call. I tried getting in contact with them but no response. Do someone treat their customers like that...??? Well, that's how they deal with their customers and then say they are losing them.

Dear FLIPKART...If you are trying to shit and screw around with customers, then beware.
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Well, recently I made a visit to Univercell and I must say that I was really impressed. Atleast they are offering services for any handset, regardless of any company, considering it has been brought from any of their store across India. I mentioned earlier that customer wants proper service and luckily these store guys have their outlets in every corner of the city unlike motorola who have their center in extreme corners of the city that too with a f***ed-up service. At least in these stores you don't have to run around the city for individual service centers.

I guess for books and all its fine, but for items like handset and or other goods, I'll prefer going to such stores only. However, for books and all too, it will Amazon only it seems... :D

Special thanks to UniverCell. You guys organized your meet on a perfect day and time. I was pissed of with Flipkart and wanted something relieving and you came up like a blessing in disguise.

PS: Frankly speaking... NO MORE of your services...!!! Thanks for enlightening me "My Dear Flipkart"...!!!

PPS: No offenses to my friends working in FLIPKART :P


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